Privacy Policy
Effective Date: 7/21/2025
Golden Air Conditioning (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services in Arlington, Texas.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request HVAC services or estimates
- Schedule appointments
- Contact us through our website, phone, or email
- Subscribe to our newsletter or promotional communications
- Provide feedback or reviews
This information may include:
- Name and contact information (address, phone number, email)
- Service address and property details
- HVAC system information and service history
- Payment and billing information
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device information and operating system
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Scheduling and performing HVAC services
- Providing estimates and proposals
- Processing payments and billing
- Maintaining service records and equipment history
- Following up on completed services
Communication
- Responding to your inquiries and requests
- Sending appointment confirmations and reminders
- Providing service updates and notifications
- Sharing maintenance tips and seasonal recommendations
Business Operations
- Improving our services and customer experience
- Analyzing website usage and performance
- Conducting internal business analysis
- Complying with legal obligations
Marketing (with your consent)
- Sending promotional offers and company updates
- Sharing information about new services
- Providing seasonal maintenance reminders
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Scheduling and dispatch services
- Equipment suppliers and manufacturers
- Professional services (accounting, legal)
These service providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect our rights and property
- Ensure the safety of our employees and customers
- Investigate potential violations of our terms of service
Business Transfers
If Golden Air Conditioning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage and transmission
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure disposal of information when no longer needed
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and equipment history may be retained longer to support warranty claims and ongoing maintenance needs.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Updates
You may request access to your personal information and ask us to correct or update inaccurate information.
Communication Preferences
You can opt out of marketing communications at any time by:
- Clicking unsubscribe links in our emails
- Contacting us directly
- Updating your preferences during service appointments
Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations.
Account Information
You can review and update your account information by contacting our office.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect
- The right to delete personal information
- The right to opt-out of sale of personal information
- The right to non-discrimination for exercising privacy rights
To exercise these rights, please contact us using the information provided below.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and update the effective date. We encourage you to review this Privacy Policy periodically.
For material changes, we may provide additional notice through email or prominent website notice.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Golden Air Conditioning
Arlington, TX 76015
Business Hours:
Monday – Saturday: 8am-8pm
Sunday: 8am-3pm
For privacy-related inquiries, please include “Privacy Policy” in your subject line or mention it when calling.
This Privacy Policy was last updated on [Date]. Golden Air Conditioning reserves the right to modify this policy at any time in accordance with applicable laws.